Showing posts with label Labour lawyers. Show all posts
Showing posts with label Labour lawyers. Show all posts

Labour Law: Bringing the Gig Economy Inbound.

The New Aggregator Social Security Cess.

India’s booming platform economy, powered by millions of delivery partners, ride-hailing drivers, and freelance gig professionals, has historically operated in a regulatory gray zone, largely excluded from statutory welfare protections. The Code on Social Security permanently changes this relationship by establishing a dedicated social security framework for gig and platform workers. Under this historic mandate, tech platforms and digital aggregators can no longer classify their delivery or service fleets purely as "independent contractors" to entirely avoid social welfare accountability; instead, they face a direct statutory mandate to fund a centralized Social Security Fund.

The financial engine driving this welfare initiative is a mandatory, government-notified Social Security Cess. Tech aggregators operating across ride-sharing, food delivery, logistics, and e-commerce sectors are statutorily required to contribute a prescribed percentage ranging from 1% to 2% of their annual gross turnover into a centralized pool managed by a National Social Security Board. Alternatively, this contribution can be calculated as a percentage of the absolute amounts paid out to their gig workforce, whichever cap is lower. This centralized fund is explicitly dedicated to providing critical safety nets, including health insurance, accident disability cover, maternity benefits, and old-age pensions for unorganized workers.

The administrative burden of this mandate is heavily tied to real-time data compliance and identity mapping. Aggregators must establish continuous data integrations with the Ministry of Labour's centralized platform to ensure every micro-transaction and algorithmic payout dynamically routes the appropriate welfare fractions into the individual worker’s statutory account. This transitions compliance from a retrospective, end-of-year accounting exercise to a live, transactional software requirement that must be embedded straight into the platform's API architecture.

Furthermore, this code alters corporate funding dynamics and investor risk assessments within the technology sector. Venture capital firms evaluating Indian tech startups must now closely scrutinize aggregator compliance histories, as a failure to accurately provision for the social security cess can result in massive, multi-year retroactive tax liabilities and regulatory penalties. The legal definitions of who constitutes a "gig worker" vs. a "platform worker" must be navigated with extreme precision to prevent standard, independent b2b software contractors from being misclassified under the aggregator cess umbrella.

To ensure seamless distribution, the Ministry of Labour is actively scaling a national database matching individual accounts to unique identification metrics via the e-Shram portal. For digital-first businesses and platform enterprises, this regulatory framework introduces structural changes to their core unit economics. Silicon Valley-style platform models must adapt to this localized regulatory environment by building statutory welfare contributions directly into their operational margins and pricing algorithms, rather than viewing gig worker welfare as an optional corporate social responsibility (CSR) activity.

Important Disclaimer: While this article outlines the broad structural changes brought about by India's new Labour Codes, employment law remains highly nuanced and subject to specific state-level notifications and institutional exemptions. Organizations and professionals should always consult a qualified employment lawyer or legal consultant to obtain tailored, detailed advice and to ensure their specific contracts, payroll architectures, and internal policies are fully aligned with the latest statutory updates.

A New Model for Transparency and Worker Welfare.

In a landmark move, the Government of Uttar Pradesh has announced the creation of the UP Outsource Service Corporation Ltd., aimed at improving transparency, accountability, and welfare for outsourced employees across the state. This initiative seeks to address long-standing challenges faced by contractual and outsourced staff regarding job security, timely payments, and access to statutory benefits such as the provident fund (PF) and the employee state insurance (ESI).

Why Outsourced Workers Need Reform

Outsourced workers form a significant part of India’s workforce, particularly in government departments, public sector undertakings, and private establishments. They are typically employed through contractors, often facing:

  • Delayed or irregular payments of wages
  • Denial of statutory benefits like EPF, ESI, and maternity leave
  • Lack of social security provisions, including accident or death compensation
  • No grievance redressal mechanisms to address exploitation

In Uttar Pradesh, which employs thousands of outsourced workers in essential services, the absence of safeguards has long been criticized by trade unions and labour rights activists.

Key Features of the UP Outsource Service Corporation

1. Centralized Oversight:

The corporation will act as the nodal body for managing outsourced employment contracts across government departments and certain public services.

2. Transparency in Recruitment:

Outsourced staff will be recruited and placed through the corporation, reducing reliance on third-party contractors and minimizing corruption or favoritism.

3. Guaranteed Benefits:

  • EPF and ESI coverage for all eligible workers
  • Maternity leave benefits for women employees
  • Funeral assistance in case of employee death
  • Skill development and training programs to enhance employability

4. Timely Wage Payments:

Workers are promised monthly wages ranging between ₹16,000 and ₹20,000, paid directly into their bank accounts to prevent delays or deductions.

5. Social Security Measures:

In addition to statutory benefits, the corporation will provide welfare schemes and emergency financial support.

Government’s Objectives

The UP government has positioned this initiative as a win-win for both workers and employers:

  • For Workers: Provides dignity, regularity of pay, and social security, reducing exploitation in outsourced contracts.
  • For Employers (Departments): Ensures compliance with labour laws and reduces the administrative burden of managing outsourced staff.
  • For the State: Enhances Uttar Pradesh’s image as a labour-friendly state, potentially attracting investments by showing commitment to fair employment practices.

Reactions from Stakeholders

  • Worker Unions: Many trade unions have cautiously welcomed the move, while demanding clarity on implementation and coverage across sectors.
  • Private Contractors: Some contracting agencies fear the reform will shrink their role and business model, as the state takes direct control of outsourced labour.
  • Policy Experts: Labour law experts have called this a progressive experiment, but warn that the corporation must remain efficient and corruption-free to achieve its goals.

Legal and Policy Implications

1. Labour Law Compliance:

By ensuring EPF, ESI, and other statutory benefits, the corporation aligns with India’s Code on Social Security, 2020, and addresses chronic gaps in outsourced employment.

2. Reduced Litigation:

Workers often approach labour courts for delayed wages or denied benefits. The corporation could reduce such disputes by ensuring timely compliance.

3. Precedent for Other States:

If successful, the model may inspire other states to establish similar corporations to regulate outsourced workforces.

Challenges Ahead

While the initiative is ambitious, several challenges remain:

  • Ensuring universal coverage of all outsourced workers, including those in remote areas
  • Preventing bureaucratic delays in approvals and payments
  • Balancing cost implications for government departments that may need to allocate higher budgets for worker benefits
  • Setting up an effective grievance redressal system to handle worker complaints promptly

The Road Ahead

The UP Outsource Service Corporation represents an innovative attempt to bring dignity and fairness to outsourced employment, a sector often plagued with informality and exploitation. If implemented effectively, it could redefine how contractual labour is managed in India, bridging the gap between labour welfare and administrative efficiency.

Labor Law - Gujarat Achieves 100% Boiler Safety Inspections.

A Milestone in Industrial Safety and Labour Welfare.

In August 2025, the Government of Gujarat announced that it had completed 100% inspection of all registered boilers and economizers in the state under the Boiler Act, 2025. This achievement, covering nearly 24,000 boilers and 675 economizers, underscores the state’s commitment to industrial safety, worker welfare, and effective regulatory oversight. Importantly, Gujarat reported zero boiler-related fatalities in the last three years, setting a benchmark for industrial states across India

What Are Boilers and Why Do They Matter?

Boilers are integral to industries such as textiles, chemicals, pharmaceuticals, and food processing. They generate steam or heat for manufacturing processes. However, boilers are also high-risk equipment, prone to accidents if not properly maintained, inspected, or operated. Boiler explosions can cause catastrophic damage to life, property, and the environment—making rigorous inspections a legal necessity.

The Boiler Act, 1923 (as amended and modernized into the Boiler Act, 2025) mandates periodic inspections, certification, and adherence to safety standards. Gujarat’s full compliance demonstrates both administrative efficiency and a proactive approach to industrial safety.

Key Highlights of Gujarat’s Achievement

1. 100% Coverage:

Every registered boiler and economizer in the state has been inspected within the prescribed timelines.

2. Digital Monitoring:

The government used technology-driven platforms to track inspection schedules, compliance records, and renewals, minimizing administrative delays.

3. Zero Fatalities:

Gujarat reported no boiler-related deaths in the last three years, a remarkable achievement in a state with a high density of industrial operations.

4. Capacity Building:

Regular training of boiler inspectors and technical staff helped improve the quality of inspections and reduce the risks of oversight.

5. Industry Collaboration:

The initiative was implemented in partnership with industrial associations, ensuring awareness and compliance among factory owners.

Government’s Rationale and Objectives

The Gujarat government highlighted three main objectives behind prioritizing boiler safety:

• Worker Protection: Ensuring the health and safety of lakhs of workers employed in industries dependent on boiler operations.

• Ease of Doing Business: Streamlined, digital-first inspections reduce delays and make compliance easier for industries.

• Sustainable Industrial Growth: By preventing accidents, the state fosters an environment of trust and stability, attracting further investments.

Impact on Labour and Employment Law

1. Strengthened Workplace Safety Norms:

The achievement aligns with India’s Occupational Safety, Health, and Working Conditions Code, 2020, which emphasizes the importance of preventive safety measures.

2. Reduced Employer Liability:

Employers who comply with boiler regulations face fewer risks of prosecution under the Factories Act or tort law for negligence.

3. Model for Other States:

Gujarat’s success could encourage other industrial states, such as Maharashtra, Tamil Nadu, and Karnataka, to adopt similar digital-first, compliance-focused frameworks.

Concerns and Critical Perspectives

While the announcement is widely celebrated, labour experts raise some cautionary points:

• Inspection Quality vs. Quantity: Completing 100% inspections is commendable, but ensuring the depth and rigor of each inspection is equally important.

• Unregistered Units: Some small-scale units may still be operating boilers without registration, which remains a blind spot.

• Worker Awareness: Safety is not just about compliance by employers but also about training workers in handling boilers and reporting early warning signs.

The Road Ahead

To sustain its achievement, Gujarat will need to:

  • Continue annual inspections without backlog.
  • Enhance predictive safety systems using AI and IoT for real-time monitoring of boilers.
  • Expand worker training programs in safety and emergency preparedness.

Women employment law - Key Legal Provisions for Women in the Workforce.

There has been a growing recognition of the need to create inclusive and safe work environments for women in recent years. While societal attitudes play a crucial role, legal frameworks are the backbone that ensure fairness, protection, and empowerment for women in the workforce. In India and many parts of the world, several legal provisions exist to safeguard women’s rights at the workplace. Here's a comprehensive look at the key legal provisions that every working woman—and employer—should be aware of.

1. The Equal Remuneration Act, 1976

This act mandates that men and women receive equal pay for equal work and prohibits discrimination based on gender in matters of wages and recruitment. Employers are legally bound to ensure parity in salaries and are prohibited from reducing a woman’s pay to match a lower salary paid to a man in a similar role.

2. The Maternity Benefit Act, 1961 (Amended in 2017)

The Maternity Benefit Act provides for maternity leave and benefits to women employees. As per the latest amendment:

  • Women are entitled to 26 weeks of paid maternity leave for the first two children.
  • For subsequent children, 12 weeks of leave is granted.
  • Women adopting a child below 3 months of age or commissioning mothers are entitled to 12 weeks of leave.
  • Employers with more than 50 employees are mandated to provide crèche facilities.

3. The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013

Commonly known as the POSH Act, this legislation is crucial in ensuring a safe work environment. Key features include:

  • Mandates every employer to constitute an Internal Complaints Committee (ICC) at the workplace.
  • Defines sexual harassment and lays down the process for complaints and inquiries.
  • Requires companies to conduct awareness programs and include POSH compliance in their annual reports.

4. Factories Act, 1948

The Factories Act includes several provisions for the welfare and safety of female workers in factories. Key provisions include:

  • Restrictions on night shifts (between 7 PM and 6 AM) unless proper safety measures and consent are in place.
  • Mandatory provisions for separate restrooms, canteens, and childcare facilities.
  • Ensures health, safety, and hygiene in work environments where women are employed.

5. Employees’ State Insurance Act, 1948

Under this act, insured women workers are entitled to maternity benefits, medical care, and sickness benefits during pregnancy. This applies to workers in the organized sector earning below a certain threshold.

6. The Code on Social Security, 2020

This comprehensive code consolidates various social security laws, including maternity benefits, provident funds, and employee compensation. It aims to provide universal social security coverage to workers across sectors, including gig and platform workers, thereby extending certain protections to women in unorganized employment.

7. The Indian Penal Code (IPC) – Sections 354 & 509

These sections offer legal recourse against acts of outraging the modesty of a woman (Section 354) and insulting the modesty of a woman through words or gestures (Section 509). These laws apply to workplace harassment and act as a deterrent against offensive behavior.

8. Reservation and Representation Laws

Government initiatives such as 33% reservation for women in government jobs in some states, and gender quotas on company boards under the Companies Act, 2013, aim to enhance female representation in leadership and decision-making roles.

Conclusion

Legal provisions play a pivotal role in building a gender-equal workforce. However, laws alone are not enough—awareness, implementation, and cultural change are equally vital. Employers must actively promote diversity and inclusivity while ensuring that the legal rights of women employees are upheld. For women, knowing these rights is the first step toward asserting them.

Women in the Workforce: Strengthening Legal Protections and HR Policies

Despite significant progress in gender inclusivity, women in India’s workforce continue to face challenges such as wage disparity, workplace harassment, and limited opportunities for leadership roles. While labor laws provide certain protections, gaps in enforcement and corporate policies often hinder true workplace equality. Strengthening legal frameworks and HR policies is crucial for fostering an inclusive, safe, and empowering work environment for women.

Key Legal Provisions for Women in the Workforce

India has several labor laws to ensure women’s rights in the workplace. These include:

Maternity Benefit Act, 1961: Provides 26 weeks of paid maternity leave and safeguards against dismissal during pregnancy.

The Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013: Mandates Internal Complaints Committees (ICCs) for redressal of harassment cases.

Equal Remuneration Act, 1976: Ensures equal pay for men and women performing the same work.

Factories Act, 1948 (Amended): Includes provisions for workplace safety, restrooms, and creche facilities for women employees.

While these laws set a foundation, many women still face systemic challenges due to a lack of awareness, poor implementation, and workplace bias.

Challenges Women Face at Work

Wage Gap and Career Progression Barriers: Women often receive lower pay for the same work and are underrepresented in leadership roles.

Workplace Safety and Harassment: Many companies fail to establish effective grievance redressal mechanisms.

Lack of Family-Friendly Policies: Many workplaces lack creches, parental leave options for fathers, or flexible working arrangements.

Gender Bias in Hiring and Promotions: Unconscious biases lead to fewer women being considered for senior positions.

How HR Policies Can Bridge the Gap

HR departments can drive change by introducing progressive policies that go beyond legal requirements:

1. Equal Pay Audits: Conducting regular salary audits to ensure fair pay across genders.

2. Gender-Neutral Hiring Practices: Implementing structured, bias-free hiring and promotion processes.

3. Flexible Work Policies: Encouraging hybrid work, part-time options, and parental leave for both genders.

4. Stronger Anti-Harassment Measures: Training employees on workplace safety, ensuring ICCs function effectively, and offering anonymous reporting mechanisms.

5. Leadership Development Programs: Offering mentorship, upskilling, and leadership training tailored for women.

Case Studies: Companies Setting an Example

Several organizations in India have proactively strengthened their HR policies for women:

Tata Group: The Group offers extended maternity benefits and flexible work options.

Infosys: Implements mentorship programs for women in leadership roles.

Mahindra & Mahindra: Provides creche facilities and structured return-to-work programs for mothers.

The Future of Women in the Workforce

Creating a truly inclusive workforce requires continuous efforts from both the government and the corporate sector. Strengthening legal protections and proactive HR strategies can pave the way for a more equitable work environment where women can thrive.

By prioritizing gender diversity and inclusion, companies will foster a positive workplace culture and enhance overall productivity, innovation, and business success.

Labor law in India: Workplace Well-Being vs. Legal Compliance

Workplace Well-Being vs. Legal Compliance: The Hidden Cost of High-Pressure Jobs

In today’s fast-paced corporate world, high-pressure work environments have become the norm. Employees across industries are expected to meet tight deadlines, work extended hours, and constantly deliver high performance. While such workplace cultures may boost short-term productivity, they often come at the cost of employee well-being. This raises critical concerns about the legal and ethical obligations of employers under Indian labor laws and HR policies.

The Impact of High-Pressure Work Environments

Excessive workload and long hours contribute to stress, burnout, and serious health issues among employees. Reports indicate that Indian professionals, particularly in the IT and finance sectors, often work 60-70 hours a week, significantly exceeding the standard 48-hour limit prescribed by labor laws. Prolonged exposure to such conditions can lead to:

  • Increased risk of mental health disorders like anxiety and depression.
  • Physical health issues such as cardiovascular diseases, sleep disorders, and chronic fatigue.
  • Reduced employee engagement, leading to higher attrition rates.

Legal Protections Against Overwork in India

India’s labor laws provide certain safeguards to prevent excessive work pressure. The Occupational Safety, Health, and Working Conditions Code, 2020 (OSH Code) mandates that employees should not be forced to work beyond 48 hours per week and must receive proper overtime compensation. Other legal provisions include:

  • Factories Act, 1948: Limits working hours to 9 per day and ensures mandatory breaks.
  • Shops and Establishments Act (varies by state): Regulates working hours, overtime, and rest periods in commercial establishments.
  • Mental Healthcare Act, 2017: Recognizes mental well-being as a fundamental right and obligates employers to create a safe workplace environment.

Despite these laws, many organizations either fail to enforce them or employees hesitate to report violations due to fear of retaliation.

HR’s Role in Balancing Productivity and Compliance

HR policies must go beyond mere compliance to actively support employee well-being. Some best practices include:

1. Implementing Work-Life Balance Programs: Encourage flexible work hours, remote work options, and paid mental health days.

2. Enforcing Legal Work Hour Limits: Monitor workloads to ensure compliance with labor laws and prevent excessive overtime.

3. Mental Health Support Initiatives: Provide confidential counseling services and stress management workshops.

4. Encouraging Open Dialogue: Establish grievance redressal mechanisms for employees to report workplace stress without fear.

Case Studies: Companies Leading the Way

Several Indian firms have taken proactive steps to address workplace stress. For instance:

  • Tata Consultancy Services (TCS) has introduced mandatory wellness programs and ergonomic workspaces to reduce stress.
  • Infosys provides employee assistance programs (EAPs) offering free counseling and mental health support.
  • Zomato has implemented an unlimited paid leave policy for mental health reasons, setting a precedent in corporate India.

Conclusion

High-pressure work environments may drive short-term success, but they pose long-term risks to both employees and organizations. Legal labor laws in India provide a framework for protecting worker rights, but enforcement remains challenging. HR leaders must proactively implement policies prioritizing employee well-being while ensuring compliance with labor regulations. A healthier workforce is not just an ethical imperative but also a strategic advantage for businesses aiming for sustainable growth.

Drafting HR Policies in Gurgaon: A Comprehensive Guide

Human Resource (HR) policies form the foundation of a well-structured and legally compliant workplace. In Gurgaon, a thriving corporate and industrial hub, businesses must carefully draft HR policies to ensure compliance with labor laws, enhance employee satisfaction, and foster a productive work environment.

Understanding the Need for HR Policies

HR policies serve multiple purposes:

  • Establish clear guidelines for employees and management.
  • Ensure compliance with state and national labor laws.
  • Minimize workplace disputes and legal risks.
  • Enhance organizational efficiency and employee satisfaction.

Key Considerations While Drafting HR Policies

When drafting HR policies in Gurgaon, businesses must consider:

1. Compliance with Indian Labor Laws

Gurgaon falls under Haryana’s jurisdiction, and HR policies must align with:

  • The Shops and Establishments Act (Haryana Shops and Commercial Establishments Act, 1958)
  • The Factories Act, 1948 (for manufacturing units)
  • The Industrial Disputes Act, 1947
  • The Payment of Wages Act, 1936
  • The Maternity Benefit Act, 1961
  • The Employees’ Provident Funds and Miscellaneous Provisions Act, 1952
  • The Employees’ State Insurance Act, 1948

2. Workplace Policies

HR policies should define workplace regulations, including:

  • Code of Conduct: Ethical standards, professional behavior, and disciplinary procedures.
  • Working Hours & Leave Policy: Define working hours, overtime, holidays, and different leave categories (sick leave, casual leave, maternity leave, etc.).
  • Anti-Sexual Harassment Policy: In compliance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
  • Remote Work & Hybrid Policies: Post-pandemic, many businesses in Gurgaon have adopted flexible work arrangements, and policies should clearly define remote work guidelines.

3. Compensation and Benefits

  • Salary structure, minimum wages compliance, and statutory benefits.
  • Provident fund (PF), gratuity, and employee insurance.
  • Performance-based incentives and bonuses.

4. Employee Onboarding and Exit Policies

  • Recruitment procedures and background verification.
  • Notice period, resignation, termination policies, and full & final settlement.
  • Non-disclosure agreements (NDAs) and non-compete clauses.

5. Data Protection and Confidentiality

With the rise of data-driven businesses in Gurgaon, HR policies must address:

  • Protection of employee and company data.
  • Compliance with the Digital Personal Data Protection Act, 2023.
  • Customizing HR Policies for Gurgaon-Based Businesses

Different industries may have specific HR needs. For example:

  • IT & Tech Companies: Emphasis on remote work, intellectual property rights, and cybersecurity policies.
  • Manufacturing Units: Stringent safety policies and compliance with factory labor laws.
  • Startups & SMEs: Flexible work policies and employee stock ownership plans (ESOPs).

Legal Consultation for HR Policy Drafting

Drafting HR policies requires legal expertise to avoid non-compliance risks. Employers in Gurgaon should consult legal professionals to ensure their policies are up to date with current labor laws and industry best practices.

Conclusion

Well-defined HR policies are crucial for maintaining a transparent, compliant, and employee-friendly workplace in Gurgaon. Businesses must proactively draft and update their HR policies to align with evolving legal requirements and workplace dynamics.

If you need assistance in drafting HR policies for your business in Gurgaon, our legal experts can help ensure compliance and effectiveness.

Website: https://kanchankhatanaandassociates.com/

Email: contact@kanchankhatanaandassociates.com

Phone: +91-9958484845

Labor law Rights : Gig and Platform Workers’ Rights

Gig and Platform Workers’ Rights: Shaping the Future of Work.

The rise of the gig economy has transformed traditional employment models, offering flexibility but often at the cost of social security. Recognizing this, the Code on Social Security, 2020, marks a progressive step toward integrating gig and platform workers into the social security framework. This legislation aims to provide protections such as insurance, gratuity, and welfare schemes, ensuring a safety net for this rapidly growing workforce.

Who Are Gig and Platform Workers?

1. Gig Workers:

  • Individuals engaged in work arrangements outside the traditional employer-employee relationship. 
  • Examples include freelancers, independent contractors, and temporary workers.

2. Platform Workers:

  • Workers who provide services through digital platforms, such as food delivery personnel, ride-share drivers, and e-commerce delivery agents.

Key Features of the Code on Social Security, 2020

1. Definition and Recognition:

The Code formally recognizes gig and platform workers as distinct categories, ensuring they are eligible for specific social security benefits.

2. Social Security Schemes:

Includes provisions for life and disability cover, health and maternity benefits, old-age protection, and provident fund schemes.

3. Central and State Welfare Boards:

These boards are tasked with formulating and implementing social security schemes for gig and platform workers.

4. Funding Mechanism:

Contributions may come from aggregators, central and state governments, and workers themselves. 

Aggregators are mandated to contribute 1-2% of their annual turnover towards social security for gig workers.

5. Coverage Expansion:

Provisions extend to both organized and unorganized sectors, reflecting inclusivity.

Objectives of the Legislation

1. To address the vulnerabilities of gig and platform workers by providing a safety net.

2. To reduce disparities between traditional employees and gig workers in terms of benefits and protections.

3. To foster sustainable growth in the gig economy by promoting worker welfare.

Landmark Judgments on Gig and Platform Workers’ Rights

1. Ola and Uber Drivers v. United Kingdom Supreme Court (2021)

While not an Indian case, this judgment is significant globally. The UK Supreme Court ruled that Uber drivers are entitled to minimum wage and paid leave, influencing discussions on gig workers’ rights in India.

2. Food Delivery Workers’ Protests (Various States)

In recent years, protests by food delivery workers across India have highlighted issues like unfair pay, lack of job security, and absence of benefits, bringing gig worker rights to the forefront.

3. Zomato and Swiggy Drivers v. State of Karnataka (2022)

This case emphasized the need for legal recognition of gig workers, compelling state authorities to push for legislative reforms under the Code on Social Security.

Challenges in Implementation

1. Lack of Awareness:

Many gig workers are unaware of their rights and entitlements under the Code.

2. Aggregator Compliance:

Resistance from platform companies regarding financial contributions and accountability.

3. Enforcement Gaps:

Weak monitoring and enforcement mechanisms hinder the effective implementation of the Code.

4. Informal Nature of Work:

High turnover and informal work arrangements complicate the process of extending benefits. 

The Way Forward

1. Strengthening Policy Frameworks:

Developing clear guidelines for implementing social security schemes for gig workers.

2. Public Awareness Campaigns:

Educating gig workers about their rights and available benefits.

3. Collaboration with Aggregators:

Encouraging platform companies to participate proactively in welfare initiatives.

4. Leveraging Technology:

Using digital tools to streamline registration, contributions, and benefit disbursement.

5. Global Best Practices:

Drawing insights from countries with advanced gig worker protections, such as the UK and Australia.

Conclusion

The inclusion of gig and platform workers under the Code on Social Security, 2020, is a significant milestone in India’s labor law reforms. By extending social security to these workers, the legislation acknowledges their economic contribution and addresses their vulnerabilities. However, effective implementation and collaboration among stakeholders are essential to realizing the full potential of these reforms. Protecting gig workers’ rights will enhance their livelihoods and ensure sustainable growth in the evolving world of work.

Corporate law in India :- Industrial Disputes and Worker Protection

Industrial Disputes and Worker Protection: Balancing Rights and Responsibilities

The Industrial Disputes Act, of 1947, is a cornerstone of Indian labor law, enacted to address conflicts between employers and employees. It provides a framework for resolving industrial disputes, ensuring worker protection, and promoting harmonious industrial relations. By defining procedures for strikes, lockouts, retrenchment, and dispute resolution, the Act aims to balance the rights of workers and employers while fostering economic stability.

Key Provisions of the Industrial Disputes Act

1. Scope and Applicability:

  • The Act applies to industries employing 10 or more workers (with power) or 20 workers (without power).
  • Covers disputes between employers, employees, and trade unions.

2. Definition of Industrial Disputes:

  • Disputes related to employment terms, working conditions, dismissal, or any other industrial matter.

3. Dispute Resolution Mechanisms:

  • Works Committees: Facilitate discussion between employers and workers in establishments employing 100 or more workers.
  • Conciliation Officers: Attempt to mediate disputes before escalation.
  • Labor Courts and Industrial Tribunals: Adjudicate unfair labor practices, retrenchment, and dismissal disputes.

4. Strikes and Lockouts:

  • Strikes must comply with specific procedural requirements, including prior notice.
  • Lockouts by employers are similarly regulated to prevent arbitrary actions.

5. Retrenchment and Layoffs:

  • Employers must provide notice and compensation to workers during retrenchment.
  • Special provisions apply for establishments employing 100 or more workers, requiring government approval.

6. Unfair Labor Practices:

The Act prohibits practices such as victimizing employees for union activities or refusing to bargain in good faith.

Objectives of the Act

1. To prevent and resolve industrial disputes promptly and fairly.

2. To protect workers from unfair treatment or arbitrary dismissal.

3. To promote collective bargaining and foster industrial peace.

4. To ensure compliance with legal procedures for strikes, lockouts, and retrenchment.

Landmark Judgments on Industrial Disputes

1. Workmen of Firestone Tyre & Rubber Co. v. Management (1973)

The Supreme Court held that employers must establish valid reasons for termination or retrenchment, emphasizing the need for fair inquiry and compliance with Section 25F of the Act.

2. Bharat Bank Ltd. v. Employees (1950)

This case reinforced the importance of industrial tribunals in resolving disputes, ruling that tribunals are quasi-judicial bodies and their decisions must be fair and impartial.

3. Punjab Land Development and Reclamation Corporation v. Presiding Officer (1990)

The Court clarified the definition of "retrenchment" to include termination of service for any reason except those specified in the Act, ensuring broader worker protection.

4. Delhi Cloth and General Mills Co. v. Ludh Budh Singh (1972)

The judgment emphasized procedural fairness in retrenchment, ruling that non-compliance with Section 25F renders retrenchment invalid.

Challenges in Implementation

1. Delays in Dispute Resolution:

Prolonged litigation and administrative delays undermine the Act’s effectiveness.

2. Informal Sector Exclusion:

A significant portion of India’s workforce in the informal sector remains outside the Act’s purview.

3. Employer Non-Compliance:

Many employers bypass legal requirements, especially regarding layoffs and retrenchment.

4. Lack of Awareness

Workers often lack knowledge of their rights under the Act, limiting its impact.

The Way Forward

1. Strengthening Institutions:

Enhancing the capacity and efficiency of labor courts and tribunals to expedite dispute resolution.

2. Broadening Coverage:

Extending the Act’s protections to informal sector workers and smaller establishments.

3. Promoting Awareness:

Conducting campaigns to educate workers and employers about their rights and obligations.

4. Encouraging Alternative Dispute Resolution (ADR):

 Leveraging mediation and arbitration to resolve disputes quickly and cost-effectively.

5. Policy Reforms:

Revisiting provisions to address modern workplace challenges, including gig and platform workers.

Conclusion

The Industrial Disputes Act, of 1947, serves as a critical tool for addressing conflicts in the workplace while safeguarding worker rights. Landmark judgments have strengthened its provisions, emphasizing procedural fairness and equity. However, addressing challenges in implementation and expanding its reach is essential to ensure a more inclusive and equitable industrial environment. By fostering better relationships between employers and workers, the Act contributes to the stability and growth of India’s economy.

Maternity Leave Law: Ensuring Rights and Welfare for Working Mothers

 

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The Maternity Benefit Act, of 1961, is a landmark legislation in India aimed at protecting the rights of women employees during pregnancy and post-childbirth. With its 2017 amendment, the Act has been significantly enhanced to address the needs of working mothers, ensuring a supportive work environment and safeguarding their health and employment rights. Key Features of the Maternity Benefit Act

1. Maternity Leave:

Increased from 12 to 26 weeks for women employed in establishments with 10 or more employees.

Up to 8 weeks of leave can be availed before the expected delivery date, and the remaining after childbirth.

Women with two or more children are entitled to 12 weeks of leave.

2. Adoption and Surrogacy:

Provides 12 weeks of leave for women adopting a child below three months of age or commissioning mothers using surrogacy.

3. Workplace Facilities:

Establishments with 50 or more employees must provide crèche facilities for children up to the age of six years.

Mothers are entitled to four visits a day to the crèche, including intervals for rest.

4. Protection from Dismissal:

Prohibits employers from dismissing a woman during her maternity leave.

Ensures that women are not assigned arduous tasks or work that may affect their pregnancy.

5. Wages During Maternity Leave:

Women are entitled to full wages during maternity leave, calculated based on the average daily wage for the period of actual absence.

Objectives of the Act

1. To safeguard the health and well-being of pregnant women and nursing mothers.

2. To ensure that women can balance their professional and personal responsibilities without fear of discrimination.

3. To promote gender equality in the workplace by addressing the unique needs of women employees.

Landmark Judgments on Maternity Benefits

1. Municipal Corporation of Delhi v. Female Workers (Muster Roll) (2000)

The Supreme Court held that female workers on muster rolls (temporary workers) are entitled to maternity benefits under Article 42 of the Constitution, which emphasizes the provision of just and humane working conditions.

2. Neera Mathur v. Life Insurance Corporation of India (1992)

The Court ruled that an employer cannot deny maternity benefits or dismiss a woman for not disclosing her pregnancy during the hiring process, reinforcing the right to privacy and equality.

3. B. Shah v. Labour Court, Coimbatore (1977)

The Supreme Court clarified that maternity benefits must be provided irrespective of the mode of wages (daily, monthly, or piece rate), ensuring coverage for all working women.

4. J.K. Industries Ltd. v. Chief Inspector of Factories (1996)

This case underscored that maternity benefits are not contingent on the duration of service, as long as the woman fulfills the eligibility criteria under the Act.

Challenges in Implementation

1. Informal Sector Coverage:

A significant portion of India’s female workforce is employed in the informal sector, where the Act’s provisions are often not enforced.

2. Awareness Gap:

Many women, especially in rural areas, are unaware of their rights under the Act.

3. Employer Resistance:

Some employers view maternity benefits as a financial burden, leading to reluctance to hire women or non-compliance.

4. Creche Implementation:

Lack of infrastructure and clarity on guidelines pose challenges in setting up crèche facilities.

The Way Forward

1. Extending Coverage:

Expanding the scope of the Act to include women in the informal sector through targeted policies and incentives.

2. Awareness Campaigns:

Conducting nationwide awareness drives to educate women about their rights and entitlements.

3. Incentivizing Compliance:

Offering tax benefits or subsidies to employers who adhere to the Act’s provisions.

4. Monitoring and Enforcement:

Strengthen labor inspections and establish grievance redressal mechanisms to ensure compliance.

Conclusion

The Maternity Benefit Act, of 1961, and its 2017 amendment signify a progressive step toward empowering women and promoting gender equality in the workplace. Landmark judgments have further reinforced the Act’s principles, ensuring that women are protected during one of the most critical phases of their lives. India can create a more equitable workforce by addressing implementation challenges and extending its reach.

Gig and Platform Workers in India: The Struggle for Rights and Recognition

The rise of the gig economy has dramatically reshaped the Indian labor market, bringing with it a new wave of workers who operate outside the traditional employer-employee relationship. Gig workers—who deliver food, drive for ride-hailing services, or freelance in various sectors—are part of a fast-growing workforce segment. However, despite their significant contributions to the economy, these workers often lack basic rights and protections under existing labor laws. With the growing demand for formal recognition and social security benefits, whether India’s labor law framework can adapt to these new realities has become a critical issue.

The Gig Economy in India: An Overview

India’s gig economy has exploded in recent years, fueled by the rapid growth of technology platforms like Uber, Ola, Zomato, Swiggy, UrbanClap, and others. According to a NITI Aayog report, India had around 7.7 million gig workers in 2020-21, and this number is expected to grow to 23.5 million by 2030. Gig workers are categorized as independent contractors, which gives platforms the flexibility to scale their operations while avoiding the obligations associated with formal employment relationships, such as providing benefits like health insurance, paid leave, and job security.

While the gig economy offers workers opportunities for flexible work arrangements, it also leaves many vulnerable to exploitation. Gig workers face unpredictable incomes, lack of job security, and no formal social protection—a situation that became even more precarious during the COVID-19 pandemic, when many were left without income support or healthcare access.

Lack of Legal Recognition and Protection

The main issue gig workers face in India is the absence of legal recognition under traditional labor laws. In the current framework, workers are broadly classified as either employees or independent contractors. Gig and platform workers fall into the latter category, which excludes them from the protections and benefits typically afforded to regular employees.

This lack of legal recognition means that gig workers have no access to essential protections such as:

Minimum Wage Guarantees: Since gig workers are paid per task, their earnings can vary widely, and many do not meet the threshold for minimum wage levels in various states.

Social Security: Most gig workers are not covered by schemes like Employee Provident Fund (EPF), Employee State Insurance (ESI), or pensions. This leaves them without a financial safety net in case of illness, accidents, or old age.

Health and Safety Protections: Gig workers often face risky working conditions, such as delivery drivers braving traffic and adverse weather conditions, without the assurance of workplace safety regulations or insurance.

Collective Bargaining: As independent contractors, gig workers cannot unionize or engage in collective bargaining, limiting their ability to advocate for better wages and conditions.

The Code on Social Security, 2020: A Step in the Right Direction?

The Indian government has acknowledged these challenges and made some attempts to extend protections to gig workers through the Code on Social Security, 2020. For the first time in India’s labor history, this code recognizes gig and platform workers as a distinct category, offering a legal basis for providing them with social security benefits. The code allows for the creation of social security schemes for gig and platform workers, including provisions for life and disability cover, health and maternity benefits, and old-age protection.

While this recognition is a positive step, many labor experts argue that the code falls short of delivering substantial benefits. The key issue lies in the fact that most of the provisions related to gig workers are not mandatory. The implementation of social security schemes is left to the discretion of state governments and the platforms themselves, meaning that enforcement is inconsistent and many workers may still be left without adequate protections.

Global Precedents: What India Can Learn

Several countries have taken steps to offer better protections to gig workers, providing valuable lessons for India. For example:

The UK: In the landmark case of Uber BV v Aslam, the UK Supreme Court ruled that Uber drivers should be classified as "workers," entitling them to minimum wage, paid holidays, and other employment rights. This decision has set a precedent for gig worker rights in the UK, potentially influencing policies in other countries.

California, USA: California’s Proposition 22, while controversial, allows gig workers to remain independent contractors but provides certain benefits like healthcare subsidies and accident insurance. This model offers a middle ground between the flexibility of gig work and the need for basic protections.

Spain: Spain has passed legislation that recognizes food delivery riders as employees, giving them access to benefits like unemployment insurance and collective bargaining rights.

India could draw from these examples to create a more robust and inclusive framework that balances the need for platform flexibility with workers’ rights.

The Way Forward: Formalizing Gig Work

As the gig economy continues to grow, the need for comprehensive reforms in India’s labor laws is becoming increasingly urgent. To create a fair and sustainable gig economy, several changes are necessary:

1. Legal Classification: India must create a clear legal framework that defines the status of gig workers. This could involve a hybrid classification that recognizes gig workers as a unique category entitled to basic protections, while still maintaining the flexibility that characterizes gig work.

2. Mandatory Social Security: The government should mandate that platforms contribute to social security schemes for gig workers. This could be modeled after existing employer-employee contributions for provident funds and insurance.

3. Wage Security: Minimum wage guarantees or a fair pay structure based on the nature of gig work should be implemented to ensure that gig workers are not subject to exploitative wages.

4. Access to Healthcare and Insurance: Platforms should be required to provide accident insurance and health benefits to gig workers, ensuring that those who face high-risk working conditions are protected.

5. Collective Bargaining Rights: Allowing gig workers to form unions or associations would provide them with a platform to negotiate fair wages and working conditions.

6. State Intervention: State governments must actively ensure the effective implementation of social security schemes for gig and platform workers. Regulatory frameworks should be enforced, and penalties for non-compliance should be strengthened.

Shaping HR Policies: The Guiding Force of Shops and Establishments Acts

The Shops and Establishments Acts, enacted by various state governments in India, serve as a cornerstone for regulating working conditions in commercial establishments. These acts mandate specific standards for working hours, wages, holidays, and other employee benefits. They are crucial in shaping HR policies within organizations, ensuring compliance with labor laws, and fostering a healthy work environment.

Key Provisions of Shops and Establishments Acts:

Working Hours: These acts prescribe maximum daily and weekly working hours to prevent employee burnout and ensure a work-life balance. They also stipulate provisions for overtime pay and compensatory off days.

Wages: The Acts define minimum wages that must be paid to employees, protecting them from exploitation and ensuring a decent standard of living. They also outline guidelines for wage revisions and other related benefits.

Holidays: Shops and Establishments Acts mandate certain public holidays and annual leave to provide employees with rest and relaxation. They also specify rules for casual leave, sick leave, and maternity leave.

Other Benefits: Some Acts may also address issues such as health insurance, provident fund, and gratuity, providing employees with additional social security benefits.

Impact on HR Policies:

Compliance: HR departments must ensure that the organization's HR policies are in alignment with the provisions of the applicable Shops and Establishments Act. Non-compliance can lead to legal penalties and damage to the organization's reputation.

Employee Welfare: The Acts promote employee welfare by ensuring fair working conditions and adequate compensation. HR policies should be designed to support employee well-being and create a positive work environment.

Employee Relations: Adherence to the Acts can foster positive employee relations by demonstrating the organization's commitment to fair labor practices. It can help build trust and loyalty among employees.

Challenges and Considerations:

State Variations: The specific provisions of the Shops and Establishments Acts can vary across different states in India. HR departments must stay updated with the relevant laws in their jurisdiction.

Amendments: The Acts may be amended from time to time to address evolving labor market dynamics. HR professionals should monitor these changes and ensure that their policies reflect the latest requirements.

Enforcement: Effective enforcement of the Acts is crucial for protecting employee rights. HR departments can play a role in ensuring compliance and reporting any violations to the relevant authorities.

Suspension of Employee in India: A Comprehensive Guide

Suspension is a disciplinary action often employed by employers in India when an employee commits serious misconduct or breaches company rules. It involves temporarily removing the employee from their duties, usually without pay. While suspension can be serious, it's important to understand the legal framework and procedures involved.

Legal Framework

The Indian Contract Act, of 1872 governs employment contracts. While the Act doesn't explicitly mention suspension, it provides general principles that can be applied to employment relationships. Additionally, various state labor laws and industrial relations acts may contain specific provisions related to suspension.

Grounds for Suspension

Employers can generally suspend an employee on the following grounds:

Serious misconduct: This includes acts like theft, fraud, insubordination, or physical violence.

Gross negligence: This involves a significant failure to perform duties, leading to substantial loss or damage to the employer.

Violation of company rules: Disobeying company policies, procedures, or work ethics can be grounds for suspension.

Procedure for Suspension

When considering suspension, employers should follow a fair and transparent procedure:

Notice or inquiry: The employee should be informed of the allegations against them and allowed to explain their side of the story.

Investigation: The employer should conduct a thorough investigation to gather evidence and determine the validity of the allegations.

Decision: Based on the investigation findings, the employer can decide whether to suspend the employee.

Communication: The employee should be notified of the decision in writing, along with the reasons for suspension and the duration.

Duration of Suspension

The duration of suspension can vary depending on the severity of the misconduct and the employer's policies. It can range from a few days to several weeks or months. During suspension, the employee may receive no pay or only a portion of their salary.

Reinstatement or Termination

After the suspension period ends, the employer may:

Reinstate the employee: If the investigation finds the allegations to be unfounded or the employee has shown remorse and made amends, reinstatement may be considered.

Terminate the employee: If the allegations are proven and the misconduct is serious enough, the employer may decide to terminate the employee's employment.

Important Considerations

Fairness and transparency: The entire suspension process should be fair, impartial, and transparent.

Documentation: It's crucial to maintain proper documentation throughout the process, including the notice, investigation findings, and decision.

Legal advice: Employers should consult with legal professionals to ensure compliance with labor laws and avoid potential legal disputes.

Navigating the New Normal: Work from Home Challenges and SEZ Regulations in India.

The COVID-19 pandemic has ushered in a paradigm shift in the way we work, with remote work or work-from-home (WFH) becoming the new normal for many industries. This transition has been particularly challenging for companies operating within Special Economic Zones (SEZs) in India, which are subject to specific regulations and guidelines. As businesses adapt to the changing landscape, they must navigate the complexities of WFH while ensuring compliance with SEZ rules.

The Rise of Remote Work and Its Challenges

The adoption of WFH has been driven by necessity, as companies strive to maintain business continuity while prioritizing the health and safety of their employees. However, this transition has not been without its challenges. From ensuring secure data access and managing employee productivity to fostering collaboration and maintaining a cohesive work culture, organizations have had to grapple with a multitude of issues.

SEZ Regulations and the WFH Conundrum

SEZs in India are governed by a specific set of rules and regulations designed to promote exports and attract foreign investment. These zones offer various incentives and benefits to companies operating within their boundaries, but they also come with strict compliance requirements.

One of the key challenges faced by SEZ units in the WFH scenario is the need to maintain a strict delineation between the SEZ and the Domestic Tariff Area (DTA). Traditionally, SEZ units were required to carry out their operations exclusively within the designated SEZ premises, raising questions about the permissibility of employees working remotely from their homes or other locations outside the SEZ.

Regulatory Clarifications and Guidelines

Recognizing the unprecedented circumstances brought about by the pandemic, the Indian government has issued clarifications and guidelines to address the WFH scenario for SEZ units. These guidelines aim to balance facilitating business continuity and maintaining compliance with SEZ regulations.

Key aspects of the guidelines include:

Temporary Relaxation: The government has temporarily relaxed certain provisions of the SEZ Rules to allow WFH for employees of SEZ units, subject to specific conditions and safeguards.

Data Security and Access Controls: SEZ units must implement robust data security measures and ensure that only authorized personnel can access confidential information and company resources remotely.

Monitoring and Reporting: SEZ units must maintain detailed records of employees working from home, including their locations, and provide regular updates to the respective Development Commissioners.

Compliance with Labor Laws: SEZ units must ensure compliance with relevant labor laws, including provisions related to working hours, employee welfare, and occupational health and safety, even in a WFH scenario.

Adapting to the New Normal

As businesses navigate this new normal, SEZ units must stay informed about the latest regulatory updates and guidelines. Effective communication with employees, implementation of robust security protocols, and continuous monitoring of compliance are key to ensuring a smooth transition to the WFH model.

Additionally, companies must address the broader challenges of remote work, such as fostering a collaborative and inclusive work culture, providing opportunities for professional development, and promoting employee well-being in a virtual environment.

The road ahead may be paved with challenges, but by embracing innovative solutions, leveraging technology, and adhering to regulatory guidelines, SEZ units can adapt to the changing landscape and thrive in the post-pandemic world.

Navigating Retirement: Legal Compliance and Risk Mitigation in Indian Employment Law.

Retirement marks a significant milestone in an employee's career journey, but it also presents challenges for both employees and employers, especially concerning legal compliance and potential risks of litigation. In India, retirement as a form of termination is governed by specific legal provisions aimed at protecting employee rights and ensuring fair treatment. In this article, we delve into retirement under Indian law and strategies for management to mitigate risks and avoid litigation.

Understanding Retirement in Indian Law

Retirement in India is primarily regulated by employment contracts, company policies, and statutory provisions, including:

Retirement Age: Most organizations set a retirement age for employees based on industry norms, company policies, or statutory requirements. The retirement age may vary across sectors and be subject to government regulations or collective bargaining agreements.

Voluntary Retirement: Employees may choose to retire voluntarily before reaching the prescribed retirement age. Employers often offer voluntary retirement schemes (VRS) to manage workforce restructuring, reduce costs, or facilitate succession planning.

Compulsory Retirement: Employers may also initiate mandatory retirement of employees based on age, performance, or other legitimate grounds. However, compulsory retirement must comply with legal requirements and not be discriminatory or arbitrary.

Legal Considerations: Retirement decisions must adhere to principles of fairness, non-discrimination, and procedural fairness. Employers should ensure compliance with relevant labor laws, employment contracts, and company policies governing retirement.

Strategies for Risk Mitigation

To minimize the risk of litigation and ensure compliance with retirement regulations, management can adopt the following strategies:

Legal Compliance: Familiarize themselves with applicable labor laws, industry regulations, and company policies governing retirement. Ensure that retirement decisions are made by legal requirements, including notice periods, eligibility criteria, and retirement benefits.

Transparency and Communication: Maintain transparent communication with employees regarding retirement policies, criteria for retirement eligibility, and retirement planning options. Provide employees with adequate notice of retirement decisions and opportunities for discussion or clarification.

Fair and Consistent Application: Apply retirement policies and procedures consistently and fairly across all employees, without discrimination based on age, gender, or other protected characteristics. Ensure that retirement decisions are based on legitimate business reasons and supported by objective criteria.

Review and Update Policies: Regularly review and update retirement policies and procedures to ensure alignment with changing business needs, industry standards, and legal requirements. Seek legal advice or consult with HR professionals to ensure that retirement policies are compliant and effective.

Offer Support Services: Provide support services to retiring employees, such as retirement planning seminars, financial counseling, or access to post-retirement benefits. Demonstrate a commitment to employee well-being and ensure a smooth transition into retirement.

Conclusion

Retirement is a significant life event for employees and requires careful management to ensure compliance with legal requirements and mitigate risks of litigation. By prioritizing legal compliance, transparency, fairness, consistency, and employee support, management can navigate retirement decisions effectively while fostering positive employer-employee relations. Ultimately, proactive risk mitigation strategies and adherence to legal standards are essential for successful retirement management under Indian law.

Employment law - Employment Policy Design.

Employment / HR policies provide written guidance for employees and managers on handling various employment issues. They are important in practically and effectively implementing an organization’s HR strategy. Human resources policies provide the necessary structure many businesses need to sustain the company’s productivity and overall profitability. Our HR policy design services are responsible for reviewing existing policies, identifying gap areas, and designing policies, programs, and initiatives aligned to HR strategy, the Company’s Values, Vision, Business requirements, and law of land.

We design policies for the complete life cycle of employees in an organization. Covering areas from Talent Acquisition, Talent Management, Total Rewards, and Wellness. (Employee Benefits & Compensation Structuring, Employee Stock Options & Share Plans), Employee Relations, Talent Development, Health and Safety, Administration, Diversity and Inclusion, Code of Conduct, Employee Participation, Employee Separation policies (including VRS), Communication policies including social media, etc.

This includes the following Stages :

  • HR Policy Current Stage Audit
  • Risk and Gap Identification
  • Identify Policies required based on business requirements and the law of the land.
  • Advisory on identified policies
  • Provide Required Support w.r.t Industry Insights (without client details) and Best Practices
  • Drafting, Implementation, Rollout, and Communication plan support.